Terms & Conditions, Policies

TERMS & CONDITIONS

Welcome to REKO.

These Terms & Conditions apply to your use of the REKO website and any content, resources, programs or services made available by REKO, including downloadable guides, the Knee Pain Blueprint, exercise programs, videos, educational materials and future paid REKO programs.

By accessing, downloading, purchasing or using REKO content, or by selecting a checkbox confirming your acceptance of these Terms, you acknowledge that you have read, understood and agree to these Terms & Conditions.

1. About REKO

REKO provides exercise, rehabilitation and educational resources developed using principles of physiotherapy, clinical exercise physiology, rehabilitation, strength and conditioning and exercise science.

REKO content may be developed or reviewed by qualified health professionals, including Physiotherapists and Clinical Exercise Physiologists.

However, the availability of professionally developed content does not make that content individual healthcare advice.

2. General Information Only

All REKO content is provided for general educational and exercise purposes only.

REKO content does not constitute individual medical advice, diagnosis, physiotherapy treatment, exercise physiology treatment or other personalised healthcare advice.

Our programs are not intended to replace assessment, diagnosis, treatment or advice from your doctor, physiotherapist, exercise physiologist or other appropriately qualified healthcare professional.

Accessing or using REKO content does not establish a practitioner-patient, clinician-patient or therapeutic relationship between you and REKO or any practitioner associated with REKO.

3. Individual Suitability

Every individual, injury, medical history and response to exercise is different.

An exercise, recommendation or progression that is appropriate for one person may not be appropriate for another.

Before beginning a REKO program, you are responsible for considering whether the program and exercises are appropriate for your individual circumstances.

You should seek advice from an appropriately qualified healthcare professional before commencing or continuing a REKO program if you have an existing injury, illness, medical condition, recent surgery, pregnancy, unexplained symptoms, have been advised to restrict physical activity or are otherwise unsure whether an exercise program is appropriate for you.

You should not disregard professional medical advice because of information contained within a REKO resource.

4. Exercise and Assumption of Risk

Physical activity and exercise involve inherent risks.

These risks may include muscular soreness, aggravation of symptoms, strains, sprains, falls, injury and other adverse health effects.

By choosing to perform exercises or participate in any REKO program, you acknowledge that physical activity involves risk and voluntarily choose to participate at your own risk.

You are responsible for exercising within your individual ability and limitations and for selecting appropriate resistance, intensity, range of motion, equipment and exercise difficulty.

You acknowledge that REKO cannot assess your individual physical condition, medical history, technique, exercise environment or suitability for a particular exercise unless you are separately receiving an individual clinical service from an appropriately qualified practitioner.

5. Stop Exercise When Appropriate

Exercise should not be continued through severe, unusual or concerning symptoms.

You should stop exercising and seek appropriate healthcare advice if you experience symptoms that are severe, unexpected, rapidly worsening or otherwise concerning.

Where symptoms may constitute a medical emergency, seek urgent medical assistance.

Any pain scales, symptom guidance, progression criteria or modification recommendations contained within REKO programs are general guidelines only and do not replace individual clinical assessment.

6. Your Exercise Environment

You are responsible for ensuring that:

your exercise environment is safe and provides adequate space

equipment is appropriate, secure and in good condition

resistance and loads are appropriate for your ability

you understand the exercise instructions before commencing

you follow safety instructions provided with the program

you do not perform an exercise where you believe it may be unsafe for you to do so.

REKO is not responsible for consequences arising from unsafe exercise environments, defective or inappropriate equipment, incorrect use of equipment or failure to follow provided instructions, except where liability cannot lawfully be excluded.

7. No Guaranteed Outcome

REKO programs are designed to provide structured exercise, education and progression.

Individual outcomes will vary.

REKO does not guarantee that participating in a program will eliminate pain, cure an injury or medical condition, prevent future injury, avoid surgery or achieve any particular rehabilitation, fitness or performance outcome.

Progress depends on numerous individual factors that may be outside REKO's control.

8. Limitation of Liability

To the maximum extent permitted by applicable law, REKO and its directors, employees, contractors, practitioners, authors and contributors are not responsible for loss, injury, damage or expense resulting from circumstances including:

using a REKO program in a manner inconsistent with its instructions

performing exercises that are inappropriate for your individual circumstances

exercising contrary to advice provided by your healthcare professional

failing to seek appropriate medical or healthcare advice

inappropriate exercise technique, resistance or progression

unsafe equipment or exercise environments

unauthorised modification or misuse of REKO content.

You remain responsible for decisions concerning your own health, exercise participation and physical activity.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.

9. Intellectual Property and Copyright

Unless otherwise stated, all intellectual property contained within or associated with REKO is owned by or licensed to REKO.

This includes, without limitation:

exercise programs and program structures

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written content
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educational materials
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videos
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photographs
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graphics and illustrations
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downloadable resources
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program layouts
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branding
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logos
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program names
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website content
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digital resources.
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All rights are reserved.

Downloading, receiving or purchasing a REKO program does not transfer ownership of the intellectual property contained within that program.

10. Personal Use Only

Unless REKO expressly states otherwise, REKO programs and downloadable materials are provided to you for your own personal, non-commercial use.

You must not, without prior written permission from REKO:

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copy or reproduce REKO materials
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share complete programs or downloadable guides with others

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distribute or upload REKO materials
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resell REKO materials
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modify and redistribute REKO materials
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use REKO materials to create competing products

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commercially exploit REKO content
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remove copyright or branding notices.
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You may share links directing others to publicly available REKO webpages and social media content.

11. Unauthorised Distribution

REKO reserves the right to take appropriate action where REKO intellectual property is reproduced, distributed, sold, shared or commercially exploited without permission.

This may include restricting access to REKO products or pursuing remedies available under applicable law.

12. Third-Party Platforms and Links

REKO may use or link to third-party platforms including video hosting services, payment providers, email platforms and external websites.

These services operate independently from REKO and may have their own terms and privacy practices.

REKO is not responsible for the availability, security or operation of third-party services except to the extent required by law.

13. Users Under 18

Unless otherwise expressly stated, REKO programs are intended primarily for adults.

Anyone under the age of 18 should obtain appropriate permission and supervision from a parent or legal guardian and, where appropriate, advice from a qualified healthcare professional before commencing a REKO program.

14. Paid REKO Programs

Paid REKO products or services may be subject to additional terms presented at the time of purchase.

Pricing, access periods, inclusions and applicable refund arrangements will be displayed at or before checkout.

Any additional purchase terms operate alongside these Terms and remain subject to rights that cannot be excluded under Australian Consumer Law.

15. Changes to REKO Content

REKO may update, modify, replace or discontinue programs, exercises, educational materials, website features or other content from time to time.

Where appropriate, changes may be made to reflect updated evidence, professional practice or improvements to REKO programs.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

The current version will be made available on the REKO website.

17. Governing Law

These Terms are governed by the laws of New South Wales, Australia and applicable Commonwealth laws of Australia.

18. Contact

Questions about these Terms & Conditions can be directed to:

REKO [operating under Phyx Rehab Group Pty Ltd]
ABN: 57 691 565 974
Email: support@rekomethod.com

PRIVACY POLICY

REKO respects your privacy and is committed to responsibly handling personal information.

This Privacy Policy explains how REKO collects, holds, uses, protects and discloses personal information when you interact with our website, programs, downloadable resources and communications.

REKO handles personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth), the Australian Privacy Principles and, where applicable, the Health Records and Information Privacy Act 2002 (NSW).

1. Information We May Collect

Depending on how you interact with REKO, we may collect information including:

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your name
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email address
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country or general location information you provide

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program registrations
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guide and resource registrations
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waitlist registrations
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purchases and transaction information
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enquiries and communications with REKO
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marketing preferences and consent records

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unsubscribe requests
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website interactions
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browser and device information
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analytics and technical information
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other information you voluntarily provide.

2. Health and Sensitive Information

Because REKO operates in the rehabilitation and exercise space, some information you provide may constitute or reveal health information or health-related interests.

For example, information you voluntarily provide about an injury, condition, symptoms or rehabilitation goals may constitute health information.

In some circumstances, the particular REKO program or health-related resource you register for or express interest in may also indicate a health-related interest.

Health information is treated as sensitive information and will be handled with additional care and in accordance with applicable law.

Australian privacy law provides additional protection to health information, and private health service providers may be subject to the Privacy Act irrespective of business size.

3. How We Collect Information

We may collect personal information when you:

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complete a form on the REKO website
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request or download a free resource
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join a waitlist
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register for a launch
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subscribe to communications
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purchase a REKO program
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contact REKO
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interact with a REKO program or service
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voluntarily provide information to us.
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Some technical information may also be collected automatically through cookies, analytics tools and similar website technologies.

4. Why We Use Your Information

REKO may use personal information to:

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provide resources you request
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deliver the Knee Pain Blueprint or other guides

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manage program registrations
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provide purchased products or services
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maintain your access to REKO resources
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communicate with you about enquiries or registrations

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provide customer support
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administer the REKO website
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improve our programs, resources and website experience

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understand website and program usage
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maintain appropriate administrative and business records

prevent fraud, misuse or security incidents

comply with legal and regulatory obligations

send marketing communications where you have provided appropriate consent or where otherwise permitted by law.

5. Marketing and Your Information

REKO will only use your information for direct marketing in accordance with applicable privacy and electronic marketing laws.

Where marketing may involve health information or health-related interests, REKO will obtain specific consent where required.

Health information cannot simply be used for direct marketing without the relevant consent.

Further information is available in our Marketing Communications Policy.

6. Marketing Consent Records

Where you choose to receive REKO marketing communications, we may retain records demonstrating:

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that consent was provided
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the date consent was provided
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how consent was obtained
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the scope of the consent
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changes to your marketing preferences
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unsubscribe requests.
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These records help REKO respect your preferences and demonstrate that communications are being sent appropriately.

7. Disclosure to Service Providers

REKO may use trusted third-party providers to operate our business and digital services.

These may include providers of:

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website hosting
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email delivery and marketing
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cloud storage
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analytics
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payment processing
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customer management systems
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security and technical services
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professional advisory services.
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We disclose only information reasonably necessary for those providers to perform their functions.

Service providers may process information according to their own privacy and data-security obligations.

8. We Do Not Sell Personal Information

REKO does not sell your personal information or contact details to third parties for their own marketing purposes.

9. Overseas Processing

Some technology and service providers used by REKO may store, process or access information outside Australia.

Where overseas processing or disclosure occurs, REKO will take reasonable steps required by applicable law in relation to the handling of personal information.

10. Cookies and Website Analytics

The REKO website may use cookies, analytics technologies and similar tools.

These technologies may help us:

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operate website functionality
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remember preferences
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understand website usage
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measure website performance
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improve our content and services
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measure the effectiveness of marketing where permitted.

Information collected may include device information, browser information, approximate location, referring webpages and interactions with the REKO website.

Where required, appropriate cookie or tracking controls will be provided.

11. Information Security

REKO takes reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

We may use physical, administrative and technical safeguards appropriate to the type of information held.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Retention of Information

REKO retains personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by applicable legal, regulatory, accounting or record-keeping requirements.

Where health information constitutes a health record, additional legal retention obligations may apply.

In NSW, private health providers have specific statutory retention requirements for patient health records.

Where information is no longer required and there is no legal reason to retain it, REKO will take reasonable steps to securely destroy or de-identify it.

We may retain limited suppression information after an unsubscribe request where necessary to ensure that we do not accidentally resubscribe or continue marketing to that individual.

13. Access and Correction

You may request access to personal information REKO holds about you.

You may also ask us to correct information that you believe is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making changes.

Requests can be sent to:

support@rekomethod.com

14. Privacy Complaints

If you believe REKO has not handled your personal information appropriately, please contact us first so we can investigate the matter.

Send privacy concerns to:

support@rekomethod.com

We will consider and respond to privacy complaints within a reasonable period.

Depending on the circumstances, you may also have the right to raise a complaint with the Office of the Australian Information Commissioner or another applicable privacy regulator.

15. Children and Young People

Where we knowingly collect personal or health information relating to a person under 18, additional considerations may apply.

Where appropriate, we may require the involvement or consent of a parent or legal guardian.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, services or legal obligations.

17. Contact Us

For questions, access requests, corrections or complaints relating to privacy:

REKO [Operating under Phyx Rehab Group Pty Ltd]
ABN: 57 691 565 974
Email: support@rekomethod.com

MARKETING COMMUNICATIONS POLICY

This Marketing Communications Policy explains how REKO uses personal information to communicate with individuals who choose to receive REKO marketing, educational and promotional communications.

It should be read together with the REKO Privacy Policy.

1. Marketing Consent

REKO may send you marketing communications where you have provided consent or where communications are otherwise permitted under applicable law.

Express consent may be provided by selecting a marketing checkbox, subscribing to REKO communications or otherwise clearly requesting to receive marketing communications from us.

Marketing consent is separate from accepting the REKO Terms & Conditions.

Where we ask for express marketing consent, you may choose whether or not to provide it.

Australian privacy guidance describes valid consent as informed, voluntary, current and specific.

2. What You Are Consenting To

If you opt in to REKO marketing, you consent to receiving communications that may include information about:

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REKO programs
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new program launches
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REKO: KNEE and future programs
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exercise and rehabilitation education
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educational articles or content
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free resources and guides
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REKO news and updates
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products and services
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special offers and promotions
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opportunities to access or register for new REKO products.

3. Relevant Program and Resource Interests

Where you specifically consent, REKO may use information about the REKO resources, programs or areas of interest you register for or interact with to make communications more relevant to you.

Because some REKO programs relate to injuries, pain or rehabilitation, this information may in some circumstances reveal a health-related interest.

Where such information constitutes sensitive or health information, REKO will only use it for direct marketing where the required consent has been obtained.

4. Information Used for Marketing

Depending on the consent you provide, REKO may use information including:

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your name
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email address
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marketing preferences
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REKO programs or resources you have expressed interest in

registrations or waitlists you have joined

previous REKO communications you have interacted with.

REKO handles this information in accordance with our Privacy Policy.

5. How We Communicate

Marketing may be delivered by electronic methods including email and any other communication channel to which you have expressly subscribed.

REKO may use third-party technology providers to deliver these communications.

6. Identifying REKO

Commercial electronic communications sent by or on behalf of REKO will identify REKO as the sender and provide appropriate contact information.

The Spam Act requires commercial electronic messages to properly identify the sender.

7. Unsubscribing

You may withdraw your consent to marketing at any time.

Marketing emails will contain a clear unsubscribe mechanism.

You may also contact REKO directly and ask to stop receiving marketing communications.

REKO does not charge a fee to unsubscribe.

Under Australian spam requirements, unsubscribe requests must generally be actioned within 5 working days.

Withdrawing marketing consent will not prevent REKO from sending non-marketing communications that are reasonably necessary to provide a product or service you requested, such as delivering a purchased program or responding to an enquiry.

8. We Do Not Sell Your Details

REKO does not sell your email address or personal information to third parties for their own marketing purposes.

Third-party technology providers may process information on REKO's behalf where necessary to deliver REKO communications.

9. Changes to Your Preferences

You may change your marketing preferences or withdraw consent at any time by:

using the unsubscribe link in a marketing email

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contacting REKO directly.
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We may retain limited records of your previous consent and opt-out request for compliance and administrative purposes.

10. Changes to This Policy

REKO may update this Marketing Communications Policy from time to time.

The most recent version will be available on the REKO website.

11. Contact

For questions about marketing communications or your preferences:

REKO [Operating under Phyx Rehab Group Pty Ltd]
ABN: 57 691 565 974
Email: support@rekomethod.com